What to expect when you book your service with TC Harrison Ford

A walk-through guide to make sure there are no surprises

Here at TC Harrison Ford, we know booking and fulfilling your vehicle's service can be a hassle, especially if you rely on your vehicle on a daily basis. That's why we've put together this short walk-through so you know exactly what will happen when servicing with us. Hopefully, by eliminating any surprises, it will help reduce the stress of servicing your vehicle. However, if you still have any questions above and beyond the information you find here, please don't hesitate to contact us in Burton, Derby, Huntingdon, Peterborough, Spalding, St. Neots, or Stamford.

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1. Booking your service...

If you purchased your car from us, or have previously has a service at TC Harrison Ford, we will know when your vehicle is due for its service. So, 35 days before your service (or MOT) is due, we will contact you via email or text message to alert you to that fact, giving you the chance to book either online or by giving us a call.

If we don't hear from you after this communication, we will attempt to call you 30 days before your service (or MOT) is due to make sure you don't miss your vehicle's scheduled service. We will attempt to call you on 3 separate occasions, and, if we still do not hear from you, we will cease communication and the booking of your service will be solely your responsibility from this point. Of course, it's not that we don't want you to come in - we just don't want to keep bothering you if you don't seem interesting in booking your service at that time!

And, don't worry, the above communication attempts are subject to the contact information you have given us permission to use. We will not contact you if you have previous stated that you do not wish to be contacted!

When making your service or MOT booking for the best time to suit you, you will be given a diary slot and receive an email confirmation that your service is booked. We will then make effort to contact you 2 days before your service to give you the opportunity to book any additional services you may require, such as a courtesy vehicle or collection/delivery (subject to availability).

2. When you arrive for your service...

When you arrive at your local TC Harrison Ford dealership for your vehicle's service, your service advisor will first go through your personal and contact information and log your vehicle in to the dealership. At this point, we will also go through any faults you may wish to mention that may have occurred between the point of booking your service and arrival.

If you are a collection and delivery customer you will not need to come in to the dealership and the driver will perform the service advisor's role.

3. During your vehicle's service...

Once you have confirmed your details your vehicle will be given a morning or afternoon service slot. The 1st priority with your service will be a Electronic Vehicle Health Check (EVCH), which is essentially a visual safety check of your vehicle's tyres and suspension etc. You should receive a video via email of our technician performing this check, who will point out any potential risks with a traffic light system, with Green being healthy, Amber being an indication that this needs looking at in the future, and Red indicating that something requires immediate attention.

Once our technician has sent over your media video they will require authorisation for any extra work (not specified as part of the original service booking) that we think needs immediate attention. If we do not hear back from you regarding authorisation for this we will follow you up with a quick phone call to make sure you are happy for us to address the indicated work. If we still cannot get hold of you we will not perform the additional work.

Your Ford Academy trained technician will then carry on with the agreed service/repairs/MOT as specified when the service was booked.

Once all work on your vehicle is completed we will then endeavor to give it a complimentary wash 'n' vac. Please note that his is subject to availability and is not mandatory of all services, but we strive to do this for all our customers if possible.

Your vehicle will them come back into workshop control ready for collection and your invoices will be generated. You will receive an email/text message/phone call (depending on your preferred method of contact) to let you know that you can now collect your vehicle (or that it will soon be delivered to you if you are a collection and delivery customer).

4. Collecting your vehicle...

​When collecting your vehicle from us we will go through your EVHC and health check sheet, confirming what has been performed and what has been used, including the right oil we used for your vehicle, and any service related parts that may have been fitted (we always aim to use Ford Genuine Parts where applicable, if your vehicle is not Ford your parts options will be discussed with you beforehand). We will then go through your invoice and you will be billed as appropriate for the work performed and any parts used.

And that's it, your keys will then be handed over and you are free to go! Please be aware that after your service you may receive a couple of questionnaires about your satisfaction with our service, please fill in these short surveys to help us continue to improve our service.

Additional Information:
What you will need for a courtesy car...

If you have booked a courtesy car with your service please note that you will require the below items when picking up your temporary vehicle:

  • Your valid driving license
  • Your national insurance number
  • A 'check code' to share your driving record with us, which can be generated online here. This code is valid for 21 days.

Get my 'check code'

Book your service or get more information

To book your service/MOT, or for more information, please contact your local TCH Ford dealership in in Burton, Derby, Huntingdon, Peterborough, Spalding, St. Neots, or Stamford. Alternatively, you can book your service online by clicking here.

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