Company car drivers have scored T.C.Harrison as providing the best fleet dealer group aftersales support in the 2019 ExpertEye awards
T.C.Harrison topped the category in the ExpertEye awards for providing the best service to fleet drivers for the maintenance of vehicles.
The data was drawn from Touchpoint, ExpertEye’s driver satisfaction survey which requests driver feedback after key events such as vehicle delivery, servicing
, tyre replacement, windscreen and glass repair & replacement, vehicle breakdown, daily hire, pool vehicles and accident management.
The driver data is not only important to motor manufacturers and dealerships, but it also acts as an important tool for contract hire and fleet management providers to measure and manage their service levels, and that of their supplier network.
The ExpertEye awards cover 9 different fleet and automotive award categories in total. T.C.Harrison won its accolade based on feedback drawn from over 100,000 drivers of leased vehicles during 2018, making this a truly objective reflection of driver attitude.
“T.C.Harrison has demonstrated consistently high levels of aftersales support to fleet drivers, making them deserved winners of this category,” said ExpertEye’s chairman and founder, Rick Yarrow.
“All results are based on independent feedback taken from company car drivers immediately after a service, maintenance or repair event when the experience is fresh in their minds, and with drivers often being the toughest critics this is a difficult award to win. Huge congratulations go to T.C.Harrison for an outstanding aftersales performance during 2018.”
Chris Cornell – CEO Ford Divison, T.C.Harrison, added, “Fleet business is, all too often, overlooked by dealerships or isn’t considered to be a core channel of the business. However at T.C.Harrison Ford, we recognise that, as the fleet market grows, so do the number of fleet drivers using our dealerships to carry out routine servicing and aftersales work. To be chosen by these drivers as the best in our industry is a great accolade and clearly shows that, regardless of the route into one of our dealerships, our staff treat every single driver in exactly the same way we have done for over 85 years. Not only that but it is a great testament to the hard work and training all our staff undertake to maintain our high level of customer service.”
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