HomeTransit Centre Ford Transit 24 hour promise

Ford Transit 24 hour promise

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Ford Transit 24 Customer Service Promise at all TC Harrison Transit Centres

Our business is to keep your business moving!

With three TC Harrison Ford Transit Centre locations in Derby, Peterborough and Spalding now delivering a professional and reliable service for business customers, Ford van owners can benefit from a host of smart, affordable products and services that combine to form the Ford Transit 24 promise. 

Take a look at the information below to learn more about what Ford Transit 24 at TC Harrison can mean for you.

Like-For-Like Van Replacements

When your van is off the road we aim to provide you with a like-for-like replacement in terms of size and capability. Alternatively, if it's easier we can collect and deliver your vehicle back to you, within a reasonable travelling time or for an additional cost. We'll even wash your van before we hand you back the keys, so that it always looks its best.

Priority Booking and Servicing

Bookings can be made online and we always aim to provide you with a date and time that’s less than three days away. If you're in a rush our technicians can service your commercial vehicle while you wait and you can either relax or work, enjoying the free Wi-Fi and coffee from the comfort of our waiting lounges.

Extended Opening Hours and Working Around You

Time is money and that's why we offer extended opening hours at all TC Harrison Ford Transit Centres. We'll work around your schedule to ensure you're back on the road as soon as possible. Drop your van off with us by 4pm and collect it by 10am the very next day, ready for the busy work-day ahead.

VOSA Approved Services and Van MOTs

We provide VOSA approved speed limiting to all models within the Ford Commercial range, we can also service your tachograph systems and complete commercial vehicle MOT tests - including Class 4, 5 and 7.

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Transparent Transit Service Pricing 

Our Transit Centres use a transparent and competitive pricing system. Maximum recommended pricing for fleets with over 25 vehicles also ensures you get the best price for routine services and fixed content jobs.

Genuine Ford Parts Used

Parts are held in stock or delivered by 9am the next day. All parts are designed and engineered to specific Ford standards and we also carry a wide range of tyres to suit all the Ford commercial range.

Ford Transit Van Diagnostics 

Our state-of-the-art equipment is designed specifically for rapid diagnosis on every model in the Ford CV range. For speedy and accurate fault diagnosis, we provide a sophisticated, internet-linked diagnostics system and all work is carried out by Ford-trained technicians, supported by Ford online technical help and a dedicated hotline.

Off The Road Repairs 

When your vans aren't at work, neither are your drivers. Our priority is to get you both back on the road as quickly and efficiently as possible. All initial diagnosis on urgent repairs are carried out within 2 hours of arrival, with parts ordered where necessary. We aim to complete the majority of repairs the same working day, to minimise the time spent off road.

Ford Transit 24 is aimed at keeping van running costs low and downtime to a minimum, the Ford Transit 24 promise at TCH gives you a selection of tailored services that you can take advantage of as a Ford commercial vehicle customer.