Unfortunately, accidents happen but luckily the helpful Ford Accident Management Service is free to every Ford owner, and should be your first point of contact if you've had a collision or other incident. It's available whether the accident was your fault or not and whether you're a private or business driver, guaranteeing you support and manufacturer-approved repairs. Keep the number - 0800 587 3673 - in your phone's contact list or another safe place in the vehicle to use whenever you need it. The service can be contacted 24 hours a day, seven days a week and 365 days a year.
If the car or van can't be safely driven away from the scene, we can arrange for it to be collected free of charge and for you to be transported either home or to your closest Ford dealer. You can then relax and wait for the model to be repaired, without any worries or concerns. A courtesy car may be available (subject to terms and conditions) to keep you mobile while your vehicle is being maintained.
Even if your insurer suggests where you should go, it is always your legal right to decide where your Ford is repaired. By contacting Ford Accident Management, you'll have access to maintenance and other services at a fully approved Ford Accident Repair Centre. We can liaise with your insurance company directly if you ask us to, and can provide a courtesy car even if that's not part of your insurance policy.
As you'd expect, only genuine Ford parts are used to maintain both the manufacturer's high standards and your vehicle warranty where applicable. When work is carried out at one of our TC Harrison Ford service centres, you can always rely on the quality.
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