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For all of our service department
Safeguarding and Social Distancing Guidance For All Servicing Appointments
As the UK adapts to various new norms to allow businesses to serve the public, we are mindful that our customers may have questions regarding new working practices at TCH that have been influenced by COVID-19.
One of our main focusses will be the ability to maintain social distancing for both customers and staff. At TCH we would like to reassure you that we are following the latest government advice and all sites will now feature the following steps to help maintain social distancing and reduce direct contact as much as possible:
Servicing & Repairs are by Appointment only; allowing TCH to manage the number of people on site at any one time.
Customer Flow Management Systems: One way routes taking you to reception and back out of the dealership while maintaining the 2m distancing rule.
Public Hand Sanitiser stations.
TCH Reception staff have and are using the relevant PPE for your protection.
Protective Screens on Receptions for any necessary face to face discussions with our service advisors.
TCH encourages card payments or bank transfers to remove the need to handle money when paying invoices.
Technicians have relevant PPG including gloves, seat covers, face shields etc, while working on vehicles.
Technicians are using Virucidal / Bactericidal Disinfectant to wipe touch points within the vehicle after work is completed*
Although we can ensure you of our best endeavours and the use of a disinfectant that gives virucidal activity against viruses including Coronavirus, influenzas etc, TCH would encourage all customers to take induvial responsibility in maintaining good hygiene disciplines within your own vehicle after other people have been in it.
To help customers visualise the measures we've taken, we've produced the below video at our Derby Pride Park dealership, which highlights all the changes we've made.
What Our Other Sites Have Done
Social Distancing At Our Sites
Although the above video was filmed at our Derby site, we want to reassure customers that no matter which TC Harrison Ford Dealership you visit, the same precautions are in place.
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