HomeNews March 2020 An important COVID-19 update from TC Harrison Ford

An important COVID-19 update from TC Harrison Ford

02 April 2020

An important COVID-19 update from TC Harrison Ford The entire country continues to monitor the development of the COVID-19 situation and at TC Harrison we continue to keep up to date with the guidance and instructions provided by the Government and NHS England. 

Our showrooms and sales environments continue to be physically closed to customers and we are grateful for your support in not visiting us at this time and until it is safe to do so once again. Some of our selected service centres remain open and are successfully assisting new and existing customers by pre-arranged appointment only. We are working with all UK Government health and safety guidance in place and we are pleased to continue to be of assistance to key health and support workers and other customers where service and repair work is deemed to be of an important nature. We are also keen to support anyone with important mobility needs in order to meet essential travel needs. Our help and support to customers and staff throughout this time will take place by ensuring social distancing measures are rigorously in place in our reception and service areas to protect TCH staff and any appointed customers.

All of our dedicated staff are working extremely hard in difficult circumstances. Our sales departments are operating entirely remotely via all digital channels including live chat, phone, text, social media and our website to assist anyone who needs new or used car or commercial sales information or assistance. We are also working on an online facility for customers to purchase, reserve and securely finance vehicles for collection when it is safe to do so; in the meantime we can facilitate all of our sales services for customers contacting us direct.     

Of utmost importance to us is making sure that our staff and customers alike are taken care of and assisted in a safe way if they have genuine needs right now. This dreadful situation is one that none of us has experienced before but I know the exceptional TCH Team will step up and carry us through this crisis. We will be continuing to post developments to our website as this situation develops and we will also continue to provide latest updates via social media channels.

If we can be of any other assistance please contact us via telephone or email and we will endeavour to provide remote help, guidance and assistance. In the meantime, I would like to thank all of our customers and staff for your support and patience at this time and to ask everyone to please take care and stay safe.
Neil Baker
Managing Director (Ford Division)
T. C. Harrison Group Ltd